FAQ
Frequently asked questions
What does KibloSelect specialize in?
KibloSelect specializes in handpicked, premium, and timeless reconditioned Scandinavian and international fashion. Founded in 2026 in Uppsala, Sweden, we curate high-quality pre-owned clothing, footwear, and accessories from leading heritage and designer brands—giving exceptional garments a second life.
Which brands do you frequently carry?
Our curated selection features top Scandinavian and global premium labels, including Tiger of Sweden, Hugo Boss, Acne Studios, Eton, Barbour, Oscar Jacobson, Filippa K, J.Lindeberg, Stenströms, Ralph Lauren, Massimo Dutti, Gant, Peak Performance, Fjällräven, Vagabond, Nudie Jeans, and Marc O'Polo. Alongside these renowned brands, we also carry unique unbranded vintage pieces, as well as occasional handpicked items chosen purely for their exceptional quality, style, and fit—regardless of the brand name.
How do you ensure the quality and condition of pre-owned items?
We prioritize absolute condition transparency. Every garment undergoes strict visual inspection. We provide precise measurement guides and honest condition ratings, complete with detailed photos of any minor wear or marks, so you can shop with 100% confidence.
How are items prepared and cleaned before shipping?
Every item undergoes a meticulous, professional reconditioning process:
Textile Refresh: Fibers are treated with an eco-friendly, biotechnical spray that eliminates deep-seated odors without harsh chemicals or heavy perfume scents.
High-Pressure Steaming: Garments are professionally steamed at high temperatures for optimal hygiene, fiber restoration, and a crisp finish.
Ready to Wear: Your items arrive clean, fresh, lint-free, and ready to wear straight out of the box.
Textile Refresh: Fibers are treated with an eco-friendly, biotechnical spray that eliminates deep-seated odors without harsh chemicals or heavy perfume scents.
High-Pressure Steaming: Garments are professionally steamed at high temperatures for optimal hygiene, fiber restoration, and a crisp finish.
Ready to Wear: Your items arrive clean, fresh, lint-free, and ready to wear straight out of the box.
How are shoes reconditioned?
Every pair of shoes undergoes thorough hand cleaning, material conditioning (for leather, suede, or canvas), and odor treatment to ensure they arrive in their best possible condition.
How do I know if an item will fit me?
Since sizing varies between brands and vintage eras, we provide exact manual measurements (such as chest width, sleeve length, waist, and inseam) in every product description. We strongly recommend measuring a well-fitting garment you already own and comparing it to our listed dimensions.
For detailed instructions on how we measure, visit our Size Guide here:
https://kibloselect.com/pages/about-our-products
For detailed instructions on how we measure, visit our Size Guide here:
https://kibloselect.com/pages/about-our-products
What materials do you feature?
We focus on high-quality natural and technical fabrics. You will find premium virgin wool, superfine wool blends, organic cotton, linen, silk, genuine leather, suede, cashmere, and high-performance outerwear materials like Gore-Tex.
Which countries do you ship to?
We ship across Sweden and all 27 European Union (EU) member states.
Are there any customs duties or import taxes?
No. Because we process and dispatch all orders directly from Uppsala, Sweden (an EU member state), all orders delivered within the EU are 100% duty-free with no hidden fees or taxes at delivery.
How much does shipping cost and how long does it take?
Shipping is fully trackable and calculated dynamically at checkout based on weight and destination:
Sweden: 3–5 business days (Free shipping on orders over 999 SEK or when purchasing 2+ items).
EU Zone 1 (DE, DK, FI, NL): 5–8 business days (Free shipping on orders over €139).
EU Zone 2 (Rest of EU): 6–10 business days (Free shipping on orders over €175).
EU Zone 1 (DE, DK, FI, NL): 5–8 business days (Free shipping on orders over €139).
EU Zone 2 (Rest of EU): 6–10 business days (Free shipping on orders over €175).
Sweden: 3–5 business days (Free shipping on orders over 999 SEK or when purchasing 2+ items).
EU Zone 1 (DE, DK, FI, NL): 5–8 business days (Free shipping on orders over €139).
EU Zone 2 (Rest of EU): 6–10 business days (Free shipping on orders over €175).
EU Zone 1 (DE, DK, FI, NL): 5–8 business days (Free shipping on orders over €139).
EU Zone 2 (Rest of EU): 6–10 business days (Free shipping on orders over €175).
When will my order be shipped?
We package and dispatch orders every Monday, Wednesday, and Friday at 4:00 PM (CET). Orders completed before 4:00 PM on these shipping days are dispatched the same evening.
Do you offer any discounts or bundle deals?
Yes! We love rewarding our customers with special offers:
Welcome Offer: Sign up for our newsletter to get 10% off your first purchase.
Bundle Deal: Buy 3 or more items and receive 10% off your entire order automatically at checkout.
Subscriber Perks: Newsletter subscribers receive exclusive access to occasional deals, seasonal promotions, and early sneak peeks!
Refer-a-Friend Program: After completing a purchase, you’ll receive a personal referral link to share with friends:
Your Friend Gets: 10% off their first order.
You Get: A 10% off reward code sent straight to your email as soon as your friend completes their purchase!
(Note: Referral links and reward codes are valid for 30 days).
Welcome Offer: Sign up for our newsletter to get 10% off your first purchase.
Bundle Deal: Buy 3 or more items and receive 10% off your entire order automatically at checkout.
Subscriber Perks: Newsletter subscribers receive exclusive access to occasional deals, seasonal promotions, and early sneak peeks!
Refer-a-Friend Program: After completing a purchase, you’ll receive a personal referral link to share with friends:
Your Friend Gets: 10% off their first order.
You Get: A 10% off reward code sent straight to your email as soon as your friend completes their purchase!
(Note: Referral links and reward codes are valid for 30 days).
What is your return policy?
We offer a 14-day return policy starting from the day you receive your package. Items must be returned unworn, unwashed, and in their original delivered condition with any KibloSelect security tags attached.
How do I start a return?
Contact us at info@kibloselect.com prior to sending any item back. We will provide return instructions. Please note that buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
What payment methods do you accept?
We offer safe and encrypted checkout powered by Shopify, accepting major credit/debit cards, Klarna, Apple Pay, Google Pay, and other local secure payment options.
How can I contact KibloSelect?
Have a question about a garment or your order? We're here to help!
Email: info@kibloselect.com
Phone: +46 70 037 92 79
Location: Uppsala, Sweden (Online store only – administrative & dispatch center)
Email: info@kibloselect.com
Phone: +46 70 037 92 79
Location: Uppsala, Sweden (Online store only – administrative & dispatch center)
Are all items one-of-a-kind?
Yes! Because we focus on pre-owned, vintage, and circular fashion, most items in our store are unique, one-off pieces. Once a specific item in a specific size is sold, it is gone!
How do you determine the sizing listed on the site?
We always state the original brand tag size in the product description. However, since vintage or tailored clothing can fit differently, we also measure every garment manually by hand and provide exact measurements so you can double-check the fit.
Are all products authentic?
Absolutely. We have zero tolerance for counterfeit goods. Every garment and pair of shoes is carefully inspected and authenticated by our team before being listed in our store.
Can I exchange an item for a different size?
Since all our items are unique pre-owned pieces, we cannot offer direct size exchanges for the same model. If an item doesn't fit, simply return it for a refund within 14 days and place a new order for another piece you love!
Why don't you offer free returns?
As a sustainable business focused on circular fashion, we intentionally do not offer free returns for two main reasons:
Environmental Impact: Free returns often lead to impulsive ordering and unnecessary transport, creating extra carbon emissions. We want to encourage conscious purchasing to protect our planet.
Keeping Prices Fair: Free returns are never truly free—brands that offer them simply hide those extra costs by increasing product prices for everyone. By keeping return shipping separate, we can offer you premium designer pieces at the lowest possible prices.
To help you get the right fit the first time, we provide exact manual measurements, high-resolution photos, and detailed condition descriptions for every single garment!
Environmental Impact: Free returns often lead to impulsive ordering and unnecessary transport, creating extra carbon emissions. We want to encourage conscious purchasing to protect our planet.
Keeping Prices Fair: Free returns are never truly free—brands that offer them simply hide those extra costs by increasing product prices for everyone. By keeping return shipping separate, we can offer you premium designer pieces at the lowest possible prices.
To help you get the right fit the first time, we provide exact manual measurements, high-resolution photos, and detailed condition descriptions for every single garment!